Cancellation & Refund Policy
Cancellation Policy
- Parking Ticket Disputes: Once a parking ticket dispute is submitted through our platform, you have 24 hours to cancel your submission. To cancel, please contact our customer support team directly within this timeframe.
- Parking Ticket Payments: Payments made on parking tickets through our payment option are final. Once a payment is submitted, it cannot be canceled or reversed under any circumstances.
- Traffic Tickets: Users who submit a traffic ticket through our platform may be eligible for cancellation. To inquire about cancellation, please contact the attorney you hired through our platform directly. The ability to cancel will depend on the specific terms agreed upon with your attorney.
Payment Failure
In the event that Winit is unable to process a payment fee or payment is canceled, Winit shall charge you a Five Dollar ($5.00) service fee per each failed payment attempt, all in accordance with applicable laws and regulations. Any delinquent or late payments shall also incur an interest at a rate of one and a half (1.5%) per month as of due date, or the maximum lesser amount permitted by applicable law. You will also be solely liable for any related “insufficient fund” charges or other penalties which may be imposed by your bank. If we are unable to process payment, the Services will immediately cease unless we notify you otherwise, and you will be responsible to pay for both your ticket and our service fees directly. In addition to the amount(s) due Winit, delinquent accounts and/or chargebacks will be charged with fees and/or charges that are incidental to the collection of delinquent accounts and/or chargebacks, including without limitation, collection fees, convenience fees and/or other third party charges. Without limiting the generality of the foregoing, Winit reserves the right to charge interest at an annualized rate of 18% or the maximum rate permitted by applicable law, whichever is higher. You hereby expressly agree that all communications in relation to delinquent accounts will be made by electronic mail or by phone, as provided to Winit by you. Such communications may be made by Winit or by any third party on its behalf, including without limitation, a third party collection agent. The remedies stipulated in this Section 5 shall not derogate from any other right or remedy available to us by law or under these Terms.
Suspension
If the balance is not paid your account will be suspended and sent to a Third-Party Collection Agency. You will be responsible for paying all Collection Fees assessed by the Third Party Collection Agency. You agree, in order for Winit to service your account or to collect any amount you may owe, unless otherwise prohibited by applicable law, Winit or a designated Third Party Collection Agency are authorized to (i) contact you by telephone at the telephone number(s) in the contact account information you are providing, including wireless telephone numbers, which could result in charges to you, (ii) contact you by sending text messages (message and data rates may apply) or emails, using any email address you provide and/or (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.
Last Updated: November 2024
