Cancellation & Refund Policy

Cancellation Policy

Once a parking ticket is submitted through our Platform, you may not cancel or reverse your request for the Parking Services in connection with such parking ticket without our prior written consent. If you submit a parking ticket in error, please notify our customer support by email as early as possible, but in no case later than six (6) hours after your submission thereof. Your failure to notify us within this timeframe will be deemed acceptance by our Platform of your intent to submit your parking ticket(s).

Non-Refundable

Any and all fees that you pay to Winit are non-refundable.

Payments processed by us via our Pay Now feature are non-refundable under any circumstances, as we automatically pay on your behalf (after your election to use the feature) all related parking tickets and any related Processing Fees (as described in the “Fees” Section below). All Fees are subject to change in Winit’s sole discretion. If payment cannot be completed on your behalf, for any reason, we will automatically issue a full refund for the payment.

Payment Failure

In the event that Winit is unable to process a payment fee or payment is canceled, Winit shall charge you a Five Dollar ($5.00) service fee per each failed payment attempt, all in accordance with applicable laws and regulations. Any delinquent or late payments shall also incur an interest at a rate of one and a half (1.5%) per month as of due date, or the maximum lesser amount permitted by applicable law. You will also be solely liable for any related “insufficient fund” charges or other penalties which may be imposed by your bank. If we are unable to process payment, the Services will immediately cease unless we notify you otherwise, and you will be responsible to pay for both your ticket and our service fees directly. In addition to the amount(s) due Winit, delinquent accounts and/or chargebacks will be charged with fees and/or charges that are incidental to the collection of delinquent accounts and/or chargebacks, including without limitation, collection fees, convenience fees and/or other third party charges. Without limiting the generality of the foregoing, Winit reserves the right to charge interest at an annualized rate of 18% or the maximum rate permitted by applicable law, whichever is higher. You hereby expressly agree that all communications in relation to delinquent accounts will be made by electronic mail or by phone, as provided to Winit by you. Such communications may be made by Winit or by any third party on its behalf, including without limitation, a third party collection agent. The remedies stipulated in this Section 5 shall not derogate from any other right or remedy available to us by law or under these Terms.

Suspension

If the balance is not paid your account will be suspended and sent to a Third-Party Collection Agency. You will be responsible for paying all Collection Fees assessed by the Third Party Collection Agency. You agree, in order for Winit to service your account or to collect any amount you may owe, unless otherwise prohibited by applicable law, Winit or a designated Third Party Collection Agency are authorized to (i) contact you by telephone at the telephone number(s) in the contact account information you are providing, including wireless telephone numbers, which could result in charges to you, (ii) contact you by sending text messages (message and data rates may apply) or emails, using any email address you provide and/or (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.

Last Updated: February 2019